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Government
Using TouchStar solutions, federal, state, local and international government agencies can improve communication and collaboration with all of the constituencies you serve, including citizens, businesses and other government organizations. TouchStar offers a full featured unified communications platform for inbound, outbound, and blended call centers. Modular components and multiple open integration options allow you to expand, customize, and integrate TouchStar as technology advances. Robust & scalable tier one call center system that enables local and remote end users with on site and hosted deployment options.
Using TouchStar your government agency can address all your communication goals.
- Deliver improved service to all citizens
- Reduce the cost of doing business
- Enhance operational effectiveness
Our Automated Messaging is used to provide emergency or general notification messaging, appointment or jury duty reminders. Automated voice messaging can help you quickly and efficiently communicate with a large number of people.
TouchStar has created a robust library of ACD and IVR features, including skills based routing, self service, and allows real time modifications. TouchStar prides themselves on their IVR Maker allowing you to implement the solution that is unique to your needs.
Products for this Industry:
| With TouchStar you can remotely staff your call center with at home agents using VoIP (Voice over Internet Protocol). | |
| Call Center Software A complete solution for outbound, inbound, and blended call centers. Provides full functionality, customization, and rapid ROI. |
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| CallGenX A complete outbound predictive dialer call center solution. |
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| eTelescript eTelescript is a Internet call center software solution designed to maximize the productivity, efficiency and effectiveness of your call center. |
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| IP PBX Phone System With TouchStar’s IP PBX employees perform tasks faster and more efficiently with a significant reduction in total cost of ownership. |
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| Predictive Dialer A predictive dialer increases contact rates significantly over manual dialing. TouchStar is a global leader in predictive dialing. |
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| TouchStar Call Center A complete solution for outbound, inbound, and blended call centers. Provides full functionality, customization, and long term ROI. |
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| Virtual Call Center Complete call center system allowing agents to work virtually anywhere with robust management tools. |
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| Voice Messaging Automated voice messaging is a powerful and efficient way to reach a large audience with a notice, reminder, or request. |
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