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Predictive Dialer
Get Your Agents Talking!
Predictive Dialers increase your agents talk time and contact rates. When dialing manually over 70% of your agent’s time is wasted. A predictive dialer can streamline the manual dialing process; choosing a number, dialing the number, listening to busy signals / wrong numbers / or answering machines, and leaving messages. Imagine a predictive dialer that helps increase your call volume by 200-400%.
TouchStar Offers Predictive Dialing Options for Any Size Business!
TouchStar’s predictive dialer has won several awards and is proven to increase your productivity. Blend multiple simultaneous inbound, outbound, and voice messaging to maximize productivity with TouchStar’s Predictive Dialer. When intended parties are not available, call backs can be set automatically or by agent. The predictive dialer will detect answering machines and busy signals taking the appropriate steps for each.
TouchStar offers several types of campaign dialing options:
- Predictive Dialer: Utilize TouchStar's proven predictive dialer algorithm to start dialing on multiple simultaneous lines per agent just before they are ready, to maximize productivity, passing them the next call the moment they are ready. Customers are able to manage their drop rate and dialing speed by campaign. A predictive dialer is most often used in business to consumer campaigns.
- Power Dialer: Utilize TouchStar's proven algorithm to start dialing on multiple simultaneous lines per agent at the moment they are ready. Customers are able to manage their drop rate and dialing speed by campaign.
- Progressive / Automated / Preview Dialer: At the moment agents are ready, a single record is displayed for them to review prior to connection and that single number is automatically called. Most often used in business to business campaigns.
- Automated Voice Messaging with Text-to-Speech: Blast voice messages, with customized data per call to your prospects or customers. Most often used for event notification, appointment reminders, fundraising, and customer self service.
- Blended Voice Messaging: Send voice messages that allow the called party to “Opt in” to be transferred to an available representative. Most often used for political campaigns, fundraising, and customer self service.
- Click to Callback: Your website inquiry forms can include TouchStar code to immediately initiate an outbound call to the inquiring prospect or client.
- Manual: Manual calls can be enabled, or disabled, by employee.
Compliance management is a critical piece of any predictive dialer. In the United States, federal and state regulations such as dropped call rates, time zones, display numbers, and Do Not Call lists must be managed. Many other countries will be adding regulations in the future.
Implementing TouchStar's Predictive Dialer can be done at your business "On Site," or as a hosted solution using TouchStar's Hosted "Dial On Demand" solution accessed via a secure internet connection.
TouchStar is a global leader in predictive dialing with more than 1,500 outbound dialing clients in a variety of industries. Contact us to learn how other businesses in your industry use predictive dialing, automated dialing, and automated voice messaging.
A predictive dialer increases contact rates by calling a specific group of phone numbers automatically on multiple phone lines based on variables for each of your individual lists. Some variables that a predictive dialer uses: number of representatives available, number of dialing lines available, contact rate, regulatory constraints, time of day, and wrap up time. A predictive dialer can also predict the average conversation time. The bottom line is that using a predictive dialer will save you both time and money.
Noble® Touchstar 6
New features in Touchstar 6.0 make designing, managing, and deploying campaigns a snap while making your agents more productive.
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