Testimonials

Digisoft Computers, Inc. is a leading call center management software corporation that has met the changing requirements of large and small clients alike for over 15 years. We are committed to the growth and development of our clients and to that end, continuously add appropriate features and provide support, consulting, training and annual conferences to discuss ideas and the continued evolution of our products.

Below, see what some of our clients are saying about our call center software and predictive dialers:

Service Bureau
Membership services
Hospitality
Financial
Marketing

Service Bureau

Advanced Data-Comm, Inc. is a telemarketing service agency that handles a variety of inbound and outbound campaigns, including sales, market research, fundraising and database development. Most important for Mike Budde is the attitude of the staff at Digisoft. "They are committed to the ongoing development of the program and taking care of the customer."

"With hundreds of Telescript equipped stations currently in use, the product has helped us increase our business by over 25% in each of the past five years. This growth could not have occurred without the flexibility and efficiency provided by Telescript."

Mike Budde
CEO
Advanced Data-Comm

Membership services

AAA Arizona has been using Telescript for more than three years. Our initial training was vital to the successful implementation of our Salvage Project. Digisoft sent a certified trainer to our location to perform a comprehensive three-day Telescript training seminar. They tailored the sessions to our specific needs, enabling us to develop our initial project while they were still on-site. This initial project has gone through several revisions with the assistance of the Digisoft Technical Support Group.

As the project has grown, I have contacted Digisoft for technical support whenever I have encountered an obstacle I could not surpass. During each interaction, I received excellent customer service and issues have been addressed in a timely manner. On occasion, after reviewing our application, no resolution was reached because the issue was on our end. However, Digisoft was very supportive and provided assistance in determining the problem's origin.

" I would recommend Telescript to anyone needing a program for both outbound and inbound call management. The application is intuitive, expansive and adaptive to most every need."

Kevin Minatta
Call Center Manager
AAA Arizona

Hospitality

The Sands has been utilizing Telescript since September 1994 and it has enabled them to deliver personalized service on a one-to-one basis in each of their promotional campaigns. Equipped with Super-Dialing (among other features), they now dial and connect more than ever before. Detail and punctuality are very important, and for every direct mail piece that is sent out, they have the ability to follow-up with a call and record the details for future use. Furthermore, all participants in a certain campaign are contacted, as opposed to only those who agents felt were qualified.

"We took Telescript from a mass telemarketing campaign application and customized it into a dynamic call management tool. This gives us another distinct advantage in the very competitive gaming industry - personalization."

Mike Trageser
Executive Director - Marketing Programs
Sands Hotel and Casino

Financial

Sterling Miller Company is a teleservices organization that caters to the financial services industry. It designs and implements telemarketing programs that provide asset and deposit acquisition, lead generation and market research information.

"In under two years, Telescript has helped us grow from four agents using hand-written cards to a busting thirty-six agent call center. Telescript’s ability to customize scripts and to record and report critical information has allowed us to increase productivity, improve training and keep our administration staff to a minimum. We are delighted with the product and with Digisoft's dedication to continued enhancements."

Karen Miller
CEO
Sterling Miller Company

Marketing

When we purchased our predictive dialer, I immediately compared it to other dialers I had worked with during the past seven years. I was encouraged by their on-site technician to document my requests as Digisoft constantly looks to improve their product. I requested approximately ten major design changes. When we recently upgraded from telephony server 4, to telephony server 6, I was happy to see that almost all of my requests were incorporated into the new product.

Additionally, Digisoft is sensitive to my needs as a customer. We have a client who is VERY worried about the recent do-not-call laws. They have required that we utilize "TeleBlock" with our long distance carrier and that we have a separate T1 span dedicated to calling their projects. When we upgraded to telephony server 6, the new dialer management tool automatically assigned the lines (one of my feature requests). This was a great improvement, however I still required the ability to over-ride the automatic assignment for these calls. My client scheduled an audit and we quickly needed this fixed - immediately following a holiday weekend. We made a format request of Digisoft on Friday afternoon, and we had a new dialer management tool by Monday evening, in time for our audit.

"We have been using Telescript for nearly three years and in our experience, Digisoft is interested in meeting their customer's needs through product development. "

Chris Romrell
IS & IT Manager
The Marketing 1

For more information about Digisoft and the call center software, CRM solutions, and predictive dialers we provide, please call us at 866-338-0678, fill out our contact form, or email us at sales@touchstar.com.

Digisoft (a TouchStar Software company)
9 East 40th Street • New York, NY 10016
Phone: 866-338-0678 • Fax: 303-338-5236

Developing call center software, CRM solutions, telemarketing software and predictive dialers for more than a decade.

Telescript call center software

Contact Digisoft