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Links and resources
Below are links related to the call center industry. We do not endorse these sites, but simply provide information to facilitate your search for call center related materials.
American Teleservices Association
Glossary of call center related terms.
The Direct Marketing Association
Articles and resource center for the Telemarketing industry.
Andrew Wetzler & Associates - Telesales
A listing of Tele-sales tip sheets for managers.
The Call Center Learning Center
A comprehensive index on the web for contact centers.
ccnews
CC News is an enews report for customer care and call center professionals.
Call Center Magazine
Call Center Magazine is dedicated to providing in-depth and unbiased product and strategic information for call center executives.
CRM Today
A top business community and resource center for CRM and Customer Economy.
CRM Daily.com
Customer Relationship Management News and Information.
Customer Inter@ction Solutions
TMC™ publishes print magazines serving the most dynamic segments of the communications and technology marketplace.
CRMXChange.com
Provides information on customer relationship management (CRM), sales, call center, and telemarketing issues.
Contactcenterworld
A leading on-line resource site for the contact center industry around the world.
Teleplaza
TelePlaza organizes and categorizes online contact center resources specifically focused on the call center industry.
Telephonyworld
TelephonyWorld.com is an on-line information resource and interactive buyer's guide for the Computer Telephony (CT) and Telecommunication industry.
For more information about Digisoft and the call center software, CRM solutions, and predictive dialers we provide, please call us at 866-338-0678, fill out our contact form, or email us at sales@touchstar.com.
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Developing call center software, CRM solutions, telemarketing software
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