Telescript call center management software

Digisoft, Artisoft and Calltrol Announce a New Single Server Solution

January 12, 2004, (New York, NY and Cambridge, MA) - Digisoft Computers, Inc., developers of Telescript™, a leading contact center management software application and Artisoft®, Inc., (OTC: ASFT), developer of the first software-based phone system and Calltrol Corporation, developer of Convergence Friendly® telephony for contact centers, today announced the availability of a single platform, integrated predictive dialer and software-based phone switch solution.

Integrating the award-winning Telescript 5.5™ and TeleVantage® 5.0, with Calltrol’s Telephony Server™ provides an exceptional platform for service bureaus, collection and other financial call centers, service desks, help desks and remote technicians. This strategic relationship, formed under Artisoft's Open Communication Alliance, enables all three partners to promote the solution through their respective distribution channels.

"Developing new, integrated products designed to increase productivity is vital to our clients," remarked Robert Garber, Executive Vice President of Digisoft. "In our Call Center Server solution we have created a solution virtually any call center can utilize."

The joint predictive dialing solution enables Artisoft customers to utilize their existing hardware and software components in their current TeleVantage systems. The Call Center Server solution transforms the PBX into a complete call center application, able to handle inbound, outbound predictive dialing or a blended environment. Clients are capable of systematically managing all phone interactions through a single console with a full suite of integrated functions.

"We are excited to have a single board solution with a market leader like Digisoft. Now, with the same hardware, customers can acquire a robust predictive dialing solution on their flexible, feature-rich TeleVantage phone system. It would be difficult to cost justify multiple boxes when Digisoft and Artisoft can solve most customer needs with a single server," noted Rob Black, Product Marketing Manager of Artisoft.

The predictive dialing software, supplied by Calltrol, controls the outbound dialing and answer detection through TeleVantage. Calltrol uses twenty separate factors during each calling decision to accurately predict both the answer rate and agent availability for each call. The implementation, compliant with state and federal regulations, enables you to fine tune calling for each campaign.

"Calltrol’s continuous improvement is derived from the input of our users and experience of our developers and illustrates our commitment to the developer community and our existing client base,” said David Friedman, Vice President of Marketing & Sales for Calltrol Corp. "We continue to improve our product to ensure our customers, resellers and solution providers are always on the cutting edge. Additionally, providing products that help our clients stay FTC-compliant while still maximizing productivity is important in today’s regulatory and economic environment".

About Digisoft
Digisoft Computers, Inc. manufactures a leading PC-based call center and CRM software solution. Digisoft’s Telescript™ was first released in December 1989 and currently supports call centers in twenty-three countries on four continents. With 15 industry-bestowed awards, Telescript is widely known as a flexible, robust system designed to immediately increase call center productivity. For additional information, please contact Andrew Davidson at 866-338-0678 x 105 or visit www.digisoft.com.

About Artisoft
Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Artisoft's TeleVantage delivers greater functionality, flexibility, and value than proprietary PBXs to a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 35 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com.

About Calltrol
Calltrol’s Telephony Server™ with exclusive Convergence Friendly® Architecture, provides powerful, seamless and cost effective communications control from any external application. This design permits contact center developers to leverage assets regardless of database, operating system, or development language. telephony server™ supports typical productivity enhancers such as Predictive and Auto Dialing, Intelligent Call Routing/ACD, Interactive Voice Response & Messaging, Full or Part Time Call Recording, Call Monitoring and Silent Coaching. For more information contact Dave Rubin, Vice President Business Development, at Drubin@Calltrol.com or call our offices at 877-673-6284 x 124.

Digisoft (a TouchStar Software company)
9 East 40th Street • New York, NY 10016
Phone: 866-338-0678 • Fax: 303-338-5236

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Telescript

Predictive dialer