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Home > In the News > Press Releases > Telescript 5.6 Released Digisoft Releases Telescript™ Version 5.6February 3, 2005, (New York, NY) Digisoft Computers, Inc., developers of Telescript™, a leading call center management software solution, today announced the release of Telescript™ 5.6. The new version includes increased integration with MS Outlook®, additional Do Not Call list capability and telephony server enhancements designed to improve automated outbound dialing productivity. Designed to operate with a myriad of products, new integration with MS Outlook® enables callbacks that are set in Telescript to automatically appear in the Outlook® calendar with reminders set. This provides added assurance that callbacks are properly handled in a timely manner. “Consistent product development has always been a priority for Digisoft,” remarked Robert Garber, Executive Vice President of Digisoft. “We regularly turn to our growing client base to ensure enhancements are in-line with expanding client requirements.” Increased Do Not Call capability within the application now enables the call center to disqualify an entire exchange rather than importing each number individually. Telescript can now expand the list from a single exchange to include all numbers within the exchange for the Do Not Call queries. Advanced telephony server and predictive dialer capabilities such as automated messaging options are designed to increase overall call center and agent productivity. Telescript now offers the ability to both play a message a component of the call with the agent remaining on the line as well as using the message to conclude a call, enabling the agent to proceed to the next call, saving precious seconds for each agent on each call. Digisoft Computers, Inc. manufactures leading PC and web-based call center and CRM software solutions. Digisoft’s suite of products was first released in December 1989 and currently supports call centers in twenty-three countries on four continents. With 17 industry-bestowed awards, Digisoft’s suite of products is widely known as flexible and robust, designed to immediately increase call center productivity. For additional information, please contact Andrew Davidson at 866-338-0678 x 105 or visit www.digisoft.com.
Products | Services & Solutions | Support | Downloads | FAQs | Company Digisoft (a TouchStar Software company) Copyright ©2000-2006 Digisoft (a TouchStar Software company) All rights reserved. Developing call center software, CRM solutions, telemarketing software and predictive dialers for more than a decade. |
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