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Home > In the News > Press Releases > eTelescript and Medici Digisoft Announces Successful Internet Call Center Software Implementation at the Medici GroupeTelescript Shines at Integrated Inbound and Web-Based Call CenterAugust 30, 2005 (New York, NY) – Digisoft Computers Inc. today announced the successful implementation of its new web-based call center product, eTelescript, at MediciGroup ® Inc. of King of Prussia, PA. MediciGroup is an international clinical trials marketing company specializing in patient recruitment and retention programs. Earlier this year, the company instituted eTelescript as its call center management program in order for its in-house call center ProtoCall ® to further improve the efficiency of prescreening patients for clinical studies. ProtoCall effectively prescreens thousands of calls from patients each day, matching them against strict study inclusion/exclusion criteria and referring only those to study sites who prequalify based on the clinical protocol. This centrally managed prescreening process makes patient recruitment more efficient and allows study coordinators to spend more time with patients most likely to qualify for a clinical study. MediciGroup selected Digisoft’s eTelescript primarily because the product is web-based and can simultaneously manage inbound call center agents and on-line web-based patient recruitment. Digisoft’s eTelescript is a unique call-center product that enables call centers to take strategic advantage of the Internet. While MediciGroup has been using the Internet for patient recruitment and prescreening for many years, Digisoft’s software brought further enhancements to its process. MediciGroup and Digisoft worked as a team to further adapt their existing program to fit MediciGroup’s niche. Using Digisoft’s exclusive technology, MediciGroup creates interactive scripts for phone and Web on behalf of its Life Sciences clients. “eTelescript has brought efficiencies to our prescreening process and facilitated broader data collection, all critical elements when speed, time and accuracy are so important to clinical trial recruitment”, said Bob Louderback, Manager of Technology for MediciGroup. “It is now much easier to convert paper prescreening questionnaires into interactive prescreeners for patients.” About Digisoft Computers, Inc. Digisoft Computers, Inc. manufactures leading PC and web-based call center software, predictive dialers and CRM solutions. Digisoft’s suite of products was first released in December 1989 and currently supports call centers in twenty-three countries on four continents. With 17 industry-bestowed awards, Digisoft’s suite of products is widely known as a flexible, and robust system designed to immediately increase call center productivity. For additional information, please contact George Srolovits at 866-338-0678 x 106 or visit www.digisoft.com. About MediciGroup ® Inc. Founded in 1993, MediciGroup is one of the pioneers in the field of clinical trial marketing, focused on patient recruitment and retention for clinical trials. MediciGroup has been applying innovative direct-to-patient marketing approaches to clinical trials by offering unique products to meet clinical study and patient objectives. MediciGroup is a company recognized within the industry for delivering patient recruitment and retention results on time and on budget. MediciGroup’s in-house call center, ProtoCall delivers the highest quality patient phone and web based prescreening and communications services with the attention to detail essential for clinical trials. MediciGroup draws upon years of involvement in clinical trial prescreening of patients and call center management to deliver best-in-class clinical trial prescreening and study coordinator support. Whether a biopharmaceutical or medical devices company, MediciGroup delivers centralized prescreening support for all study sites, or just a limited number of sites depending on the needs of the clinical trial sponsor. MediciGroup’s centrally managed phone and online prescreening helps study coordinators focus their time on those patients most likely to pass the second level screening and enroll in the study, thereby enhancing site productivity and maximizing recruitment results. For additional information, please contact Carrie Balthaser at 484-674-6851 x 106 or visit www.MediciGroup.com.
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