Consulting

Digisoft Consulting provides professional consulting services for companies seeking to either build a new contact center or enhance their existing one. As a leading developer with over fifteen years of experience in the design and implementation of contact center technology, Digisoft is ready to assist you in building your business.

Digisoft consultants specialize in developing customized solutions to complex contact center problems. Whether requested to analyze a current Telescript project, design a new project from scratch, or setup a network, Digisoft specialists possess the understanding and capability to quickly implement the technological changes necessary to improve your current or future campaigns.

Critical to any successful inbound or outbound dialing campaign is the manner in which the system is set up and the project is modeled. From network installation to database creation to script design, Digisoft consultants are seasoned professionals who provide innovative solutions to complex problems.

Proper initial implementation is vital to a campaign if it is to run smoothly from start to finish. When adequate time and preparation is not devoted to installation, project set-up and script design, then downtime (due to debugging) will likely ensue. Digisoft experts have been designing projects and scripts for years and have the necessary knowledge and experience to exceed your expectations and achieve maximum results.

Typical areas that are included in a Digisoft consultation are:

Project Consultation
Contact Center Analysis
Project and Script Development
Report Writing

Network and Database Design
Predictive Dialing Installation
Computer Telephony Integration
Training

Project Consultation - With the world moving on Internet time, you cannot afford to waste time building your contact center through trial and error. Digisoft has been a provider of contact center solutions for years. Let us make your center a reality.

Contact Center Analysis - Our services can begin with a session on the overall design of the contact center, including the computer network, phone system, database and Telescript implementation.

Project and Script Development - If you implement (or plan on implementing) multiple projects running simultaneously and want to retain control of the project design, Digisoft can provide experienced script developers to augment your staff in the deployment of these projects.

Network Design - Digisoft utilizes the most up-to-date technology to design your network, based on Microsoft's Windows 2000 or NT Server and either Windows 98 or NT workstation.

Database Design - Initially, Microsoft Access is a stable-enough database to meet most businesses needs. However, as you grow and expand, Microsoft SQL Server may become a more suitable and stable option. Digisoft consultants are experienced in migrating data from one database to another.

Predictive Dialing Installation - Digisoft's Telescript product uses the CallTrol telephony server System for predictive dialing. Our engineers will install and configure your system, utilizing any variation of outbound, blended, recording and monitoring, while you manage your agents, enabling them to focus their time speaking to your contacts. More about predictive dialing >>

Computer Telephony Integration - Interested in linking your database to your phone system? In setting up seamless screen and project 'pops'? Digisoft consultants can help you connect Telescript to your phone switch using either Microsoft TAPI or Novell TSAPI

Digisoft understands your sensitivity to time. Our staff of consultants is committed to helping you meet your schedules. We can either set up the projects for you, or we can work with your existing staff and train them to implement new technologies.

Many of today’s leading businesses and organizations trust Digisoft with their most prized possession, their customers. Let us help you achieve your goals today.

Established in 1983, Digisoft Computers, Inc. boasts more than 15 years of intense call-center software experience, with approximately 600 businesses utilizing Telescript's vast capabilities. For more information or to talk to a Digisoft consultant, please call us at 866-338-0678, fill out our contact form, or email us at sales@touchstar.com.

Digisoft (a TouchStar Software company)
9 East 40th Street • New York, NY 10016
Phone: 866-338-0678 • Fax: 303-338-5236

Developing call center software, CRM solutions, telemarketing software and predictive dialers for more than a decade.

Predictive dialers

Telescript

Technical support