IVR Dialer

Automated Inbound Responses

As with outbound, the system can function as an IVR device that can handle inbound calls before they get routed to live agents. The same type of scripts that operate with outbound can greet callers and provide them with a list of choices. The system can even lookup information such as outstanding balances after callers enter the appropriate identifying fields.

As with outbound, calls can be routed to live agents with information entered in the IVR session. Telescript screens can also be pre-populated with such information.

The scripts can be used for both inbound and outbound to present a coordinated interface, so messages left on answering machines can be returned into the same integrated system.

Automated Messaging During Live Calls

The IVR Dialer can also improve the productivity of call center agents with the ability to leave messages. When an agent hears an answering machine, or when you want to play a distinctive message at the end of the call, the IVR Dialer can play the closing message, enabling the agent to move on to another call while the message is playing. The system can even play a distinctive message left in the agent’s voice, and can play different messages for different campaigns.

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For more information about Digisoft and the call center software, CRM solutions, and predictive dialers we provide, please call us at 866-338-0678, fill out our contact form, or email us at sales@touchstar.com.

Digisoft (a TouchStar Software company)
9 East 40th Street • New York, NY 10016
Phone: 866-338-0678 • Fax: 303-338-5236

Developing call center software, CRM solutions, telemarketing software and predictive dialers for more than a decade.

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