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Home > Products > Predictive Dialers > Touchstar Predictive Dialer Telephony Server Predictive DialerTelephony ServerDigisoft's telephony server incorporates inbound and outbound calls into a single, integrated contact center system. Developed around Digisoft’s award-winning Telescript™ software, it is in use in more than 600 contact centers throughout the United States and around the world. Digisoft has integrated Telescript with Touchstar Software's predictive dialer and telephony solution to produce a product that can potentially manage all call center requirements, including scripting, reporting, data integration, monitoring, predictive dialing and inbound / outbound call blending. Digisoft’s Telephony Server is unique for three primary reasons: First, Telescript’s open database design makes it easy to provide your agents with the calls and data necessary to improve your productivity and obtain a competitive advantage. Second, its unique method of integrating predictive and inbound calls provides you with a virtually seamless technique of handling all your calls. Finally, Telescript’s unique Super-Scripting™ product enables you to easily create the best user interface for your agents. The product enables you to setup and control sophisticated calling “scripts” to manage any type of calling campaign, and integrate it with your telephony. 
Telescript’s Open Database DesignTelescript 5’s most powerful innovation is its open database design. Where most other call center systems are built upon a single database platform (often proprietary), Telescript enables the customer to select from a number of database types and does not confine them to a specific database. Telescript not only stores and retrieves information from a user-selectable database, but actually constructs its native database tables as part of the customerdatabase. Additionally, companies are able to continue using existing reporting systems and utilize consistent reporting techniques to generate reports from the Telescript data, without retraining and learning a new system. Furthermore, companies can generate and modify reports with the same consistent “look and feel” as other corporate reports. Customers do not need to establish new cost and management controls for a separate database system. Existing management techniques, structures and routines can be extended to cover tables and databases that Telescript creates and utilizes. Customers can also apply the specific database utilities and programs that it had previously purchased or written.
Integrated DialingDigisoft’s integrated dialing provides seamless integration between the dialing engine and your project data. The benefit is dramatic. When the contact asks to be called back in 30 minutes, the system will recall the contact in 30 minutes. This cannot happen with most other systems as their dialers operate on separate platforms than the rest of their systems. Therefore, lists of numbers need to be imported or copied to the dialer, then copied back to the main system after calls are completed. This makes it impossible to dynamically manage calls, and to recall them on demand. In contrast, our Telephony Server operates on the same platform as the rest of Telescript. All data is open and centrally controlled. Calls and queues can be adjusted instantly, thus enabling you to dynamically manage both inbound and outbound campaigns. Your customer responsiveness will improve, as will agent productivity.
Super-ScriptingFor a call center to maximize its time and resources, agents must have accurate information at their fingertips. The most effective way to accomplish this is to have one product that connects all call center functions. Super-Scripting is just that! Taking full advantage of 32-bit and COM+ technology, Super-Scripting is a graphical, powerful, seamless scripting product that will link virtually all call center resources. Furthermore, it is seamlessly integrated with the Telephony Server, enabling all information to pop-up inside the script where you wish it to appear. For example, when an inbound call is received, the Telephony Server can pass call information directly to the script. The DNIS number can ensure that the appropriate project appears on the agent screen, while the ANI or Caller-ID enables the script to “pop” the appropriate information on the screen before the call is answered by the agent. Super-Scripting provides a link to nearly every database, delivering information directly into the script and writing it back during the ongoing conversation. Scripts can generate inventory information, media sourcing, fulfillment letters, forms, invoices, price quotes, documents and other data during calls. Next: Telephony Server Platform >> For more information about Digisoft and the call center software, CRM solutions, and predictive dialers we provide, please call us at 866-338-0678, fill out our contact form, or email us at sales@touchstar.com.
Products | Services & Solutions | Support | Downloads | FAQs | Company Digisoft (a TouchStar Software company) Copyright ©2000-2006 Digisoft (a TouchStar Software company) All rights reserved. Developing call center software, CRM solutions, telemarketing software and predictive dialers for more than a decade. |
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