Predictive Dialer Regulations and Telemarketing Laws by the FTC - Digisoft in compliance with new Predictive Dialing Laws

FTC Approves Predictive Dialing Regulations

Telescript Complies with Predictive Dialing Regulations

Telescript predictive dialing enables customers to comply with the new regulations. Users can set a maximum abandonment rate for any project and the system will attempt to enforce this limit for the duration of the project. The new release of Digisoft’s dialer software will track the dead air time on all predictive calls, enabling you can comply with the record keeping requirement and provide actual abandonment rates. Additionally, the dialer can be programmed to play a custom message if the system has kept the recipient on hold for more than the two-second maximum and can be configured to ring four times before classifying the call as "no answer."

Management can configure the dialer so it will never abandon any calls. Agents will still wait for a live connection, but their wait time will be longer than with predictive dialing.

Predictive Dialing Reports are built into Telescript to carefully track data related to predictive dialer calls.

Super-Dialing may be an attractive alternative. It provides many unique benefits that fully comply with the new dialing regulations. As a software-based dialing application that dials with the agent on the line, Super-Dialing has a zero abandonment rate. Therefore, any additional regulations related to predictive dialers are not applicable and there is no requirement to purchase additional recording equipment if it is not necessary to your campaign.

Super-Dialing offers significant productivity gains over other dialing options. Compared to manual dialing, Super-Dialing has been shown to regularly double productivity and provides a quick ROI (return on investment) at a fraction of the price of predictive dialing. Operationally, Super-Dialing utilizes a modem on the PC with an analog line or a digital line on the phone switch using CTI. The system dials for the agent and once the agent detects the answered call, they enter a script and begin. For related information, please contact our sales department.

To access the entire FTC regulation, please access the following URL: http://www.ftc.gov/os/2002/12/tsrfrn.pdf.

This documentation is not intended to provide legal advice or create warranties of any kind, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. The information herein is based on the FTC regulations as set forth in the URL provided above.

The statements in this document may or may not be applicable to your specific implementation. For additional information, please contact Digisoft.

For more information about Digisoft and the call center software, CRM solutions, and predictive dialers we provide, please call us at 866-338-0678, fill out our contact form, or email us at sales@touchstar.com.

Digisoft (a TouchStar Software company)
9 East 40th Street • New York, NY 10016
Phone: 866-338-0678 • Fax: 303-338-5236

Predictive Dialers

What is Predictive Dialing?
Telescript Predictive Dialing
Agent Monitoring Options
Predictive Dialer Features
Telephony Server Dialer Open Architecture
Telephony Server Platform
Outbound Calling
Inbound and Blended Calling
Predictive Dialer Regulations