Predictive Dialer and Telemarketing Software - Telescript Your Predictive Dialing Solution

Predictive Dialing

Predictive dialing is a system of outbound calling that dials without the agent on the line. The system dials the phone, listens and when a live "hello" is detected, automatically transfers the call to an available agent. The dialer places numerous calls simultaneously, checking each number for a live "hello" or for another call disposition. If the call is busy, no answer, not working, etc., the dialer either discards or reschedules the call, then dials another number. The dialer is predictive because it anticipates when the next agent will become available, and when the next "hello" will be detected.

Telescript's predictive phone dialers automatically adjust to calling patterns, the number of agents, and the average call length. If calls are short, a dialer should dial more lines. If fewer agents are available, a dialer should dial less frequently. If calling patterns change, the dialer should change with them. It should also be able to handle multiple projects, and multiple calling lists, seamlessly switching between them. Finally, one should be able to modify the frequency with which the dialer "abandons" a call. An abandoned call occurs when a live person picks up the phone, but there are no available agents to take the call. When the person hangs up the phone before the dialer switches the call to an agent, the call is "abandoned". A high quality dialer enables an administrator to adjust the calling rate to minimize abandoned calls.

For more information about Digisoft and the call center software, CRM solutions, and predictive dialers we provide, please call us at 866-338-0678, fill out our contact form, or email us at sales@touchstar.com.

Digisoft (a TouchStar Software company)
9 East 40th Street • New York, NY 10016
Phone: 866-338-0678 • Fax: 443-338-0670

Predictive Dialers

What is Predictive Dialing?
Telescript Predictive Dialing
Agent Monitoring Options
Predictive Dialer Features
Telephony Server Dialer Open Architecture
Telephony Server Platform
Outbound Calling
Inbound and Blended Calling
Predictive Dialer Regulations