Enhance the Call Center

How Super-Scripting will enhance the call center
Control
Seamless links to call center resources

How Super-Scripting will enhance the call center

For a call center to maximize its time and resources, agents must have accurate information at their fingertips. The most effective way to accomplish this is to have one product that connects all call center functions. Taking advantage of 32-bit and COM+ technology, Super-Scripting is a graphical, powerful, seamless scripting solution that will link virtually all call center resources.

Control

Call centers cannot operate properly if their agents are not equipped to handle questions, needs and objections during a call. Therefore, agents must have access to all pertinent information, be able to emphasize key points, know how to accurately look-up and quote prices and correctly record essential data. Scripting returns control of the campaign to the manager. During the call, the script will branch to ensure the continuous flow of proper information, no matter how complicated the call pattern is. Customize the script for virtually any type of campaign and enhance agent performance by reducing the number of errors.

Seamless links to call center resources

Super-scripting is designed to transparently link to your call center resources without requiring the agent to perform any additional tasks. It integrates with nearly any ODBC compatible database, delivering information directly into the script and writing it back during the ongoing conversation. Scripts can generate inventory information, media sourcing, fulfillment letters, forms, invoices, price quotes, documents and other data during calls. It can also link to a phone switch or a predictive dialer, so the correct record will always ‘pop’ onto the screen. Any program that supports OLE, including Visual Basic, will link to Super-Scripting.

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For more information about Digisoft and the call center software, CRM solutions, and predictive dialers we provide, please call us at 866-338-0678, fill out our contact form, or email us at sales@touchstar.com.

Digisoft (a TouchStar Software company)
9 East 40th Street • New York, NY 10016
Phone: 866-338-0678 • Fax: 303-338-5236

Developing call center software, CRM solutions, telemarketing software and predictive dialers for more than a decade.

Super-Scripting