Super-Scripting Product Highlights

Predictive Dialer Integration
Graphical Agent Scripts
Real-Time Campaign Revisions
Becomes Part of your Program
Productivity Gains
Logic and Branching
Fulfillment
Web Integration

Works With Predictive Dialers

Super-Scripting works with any predictive dialer that has an OLE (Object Linking & Embedding) link. Once the call is connected, the script will automatically load with information for that particular record. Agents can follow as sophisticated a call pattern as necessary and pass the data back to the dialer or into a database.

Completely Graphical Scripts

With the ability to incorporate any combination of fonts and colors into a script, the possibilities are endless. Super-Scripting includes a fully graphical script editor, enabling you to imbed any type of graphical image necessary for increased agent productivity. Menu fields, check boxes, buttons, logos, emblems, symbols, and (cut and paste) images from other programs are just a few clicks away. Even interactive scripts, with sound-files and video-clips are possible!

Real-Time Campaign Revisions

Campaigns are rarely perfect when first unveiled. The more quickly and efficiently the script can be evaluated and refined, the higher the return on agent’s time. When the campaign begins, agents will undoubtedly point out practical methods to improve the script, at which point they will turn to their manager. This scripting package is designed for the call center manager, not the MIS department, so changes can be made on-the-spot! Even with very complicated campaigns, scripts are easy to understand and modify. Scripts can be revised and be up-and-running within minutes, reducing the amount of down-time to the bare minimum, and gaining popularity with both agents and management.

Becomes Part of Your Program

Super-Scripting has the ability to start within an open program and pass values directly into and out of scripts, without the user ever knowing a separate application has been accessed. Furthermore, using COM+ technology, Super-Scripting links with many programming languages and databases.

Productivity Gains

For the time and money invested in training and calls to be rewarding, a comprehensive script is vital. Without one, agents stumble to answer questions not frequently asked and hesitate when replying to an objection. Super-Scripting allows this information to be built directly into the script, creating a team of agents able to properly respond to customers, increasing productivity.

Logic and Branching

Super-Scripting supports nearly any type of logical branching, enabling you to account for whatever response your agent is given. For example, you devise a sales campaign with “What may I help you with this morning/afternoon/evening? Would you like to make a purchase, receive product information or request a change of address”, on the first screen. With the stroke of a key or a click of the mouse, the script will branch to the designated area in the script and the agent can continue from there. Using commands as simple as “if”, “then”, “and”, “or”, “else”, etc… you can design even the most complex of scripts. It’s that easy to use!

Fulfillment

Super-Scripting directly links to Microsoft Word™ to create form letters. Additionally, using standard MAPI (Microsoft Application Protocol Interface) calls, it can also link to e-mail or fax servers, seamlessly sending the data to be merged into the designated form letter.

Web Integration

Super-Scripting takes advantage of the evolving role the Internet is playing in the customer contact center. Scripts can be designed to launch a browser from any field in the script, providing agents with the most up-to-date product or service information or pointing them to an on-line form or survey to be filled out. Additionally, Hot Keys, (any field within the script that agents might frequently refer to) are available on every page of a script and can access the web, enabling agents to view product information, objection responses or any type of data directly off the Internet at any point during the script.

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For more information about Digisoft and the call center software, CRM solutions, and predictive dialers we provide, please call us at 866-338-0678, fill out our contact form, or email us at sales@touchstar.com.

Digisoft (a Noble Systems solution)
4151 Ashford Dunwoody Road - Suite 600 • Atlanta, GA 30319
Phone: 888.866.2538 • Fax: 404.851.1421

Developing call center software, CRM solutions, telemarketing software and predictive dialers for more than a decade.

Super-Scripting