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IVR DialerTelescript IVR Systems and IVR ManagementThe Telescript automated IVR system provides the ability to automate customer contact and to integrate that automation with live agents into their core business. It is a key component of Customer Relationship Management that, when integrated with business processes, can potentially generate millions of dollars in revenue. The IVR system and dialer product automates business functions in three main areas:
Automated Outbound Customer ContactBusinesses require constant customer contact. For example, informing a customer about a subscription expiration, announcing a new product update, or notifying a customer that an order is shipped. Telescript's IVR system enables you to automate this procedure using email, fax, snail mail, or live voice. The IVR system and dialer provides automated voice contact as well. The product utilizes the list management features currently found in Telescript. You can build a phone queue as in Telescript and assign it to the IVR system and dialer. The product will automatically dial from the list and play a pre-recorded message to each person who answers the phone, and leave messages on answering machines. However, the dialer provides an additional robust feature set. Using text-to-speech technology, it can read information from the contact record and insert that custom information into the message. For example, if a subscription is expiring, it can accurately contact the recipient at a designated time prior to expiration, and speak the precise expiration date and amount due for renewal for this particular subscription. Beyond that, the IVR system can handle customer input and branch based upon customer responses. The recipient of a call can press a button and be automatically transferred to a live agent, or can be added to a Telescript callback queue. Telescript can then “pop” the appropriate screen based upon the record being called. Many other options are available, and IVR scripts can be built to handle multiple lookup options. Furthermore, the system realizes significant savings by automating expensive personnel activities. More significantly, however, is that this integration can lead to extremely lucrative potential revenue growth. In addition to the above options, customers can select alternatives to renew subscriptions or place orders. Because the system can link into SQL Server or other DBMS systems, orders can be automatically entered without human intervention. Similar processes can handle support expirations, new product launches, or even automated cross selling. When the system is integrated with live agents via Telescript, the potential for further revenue generation increases more. Next: Automated inbound responses >> Learn more about VoiceGuide IVR Solutions For more information about Digisoft and the call center software, CRM solutions, and predictive dialers we provide, please call us at 866-338-0678, fill out our contact form, or email us at sales@touchstar.com. 
Products | Services & Solutions | Support | Downloads | FAQs | Company Digisoft (a TouchStar Software company) Copyright ©2000-2006 Digisoft (a TouchStar Software company) All rights reserved. Developing call center software, CRM solutions, telemarketing software and predictive dialers for more than a decade. |
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