How Telescript Increases Call Center Productivity

Controls the Call Center Process – One of the most difficult situations call centers face is how to induce agents to follow the plan you have devised. Telescript is specifically designed to address this issue by enabling management to assert complete control over a project. Using Telescript’s powerful Scripting tools, you can easily create scripted agent transactions, as simple or complex as you require. Complicated work can be performed quickly, with no agent fumbling, as the script leads the agent to the correct questions, screens and fulfillment on each call. You ensure the requisite information always appears and the details of each transaction are always recorded.

Project Refinement – Creating the campaign is only the first step toward increasing productivity. Once the project is launched, modifications will continually have to be made. Agents may participate in the process, by reporting that the script is difficult to read, or that questions are too long. With Telescript, you can react and implement changes while the project is operational.

Transforms Chaos to Order – Telescript assists you to both understand and control the often chaotic activity in a bustling call center. Because Telescript delivers real-time information on your campaigns and agent productivity to the screen, pinpointing problems and identifying the most successful facets of your campaign is simple. Telescript provides central control over the call center, enabling you to take action immediately when problems arise and quickly return projects to a state of order and efficiency.

Speed of Operation Makes Money – Telescript, more than any other software package, is specifically designed to optimize your call center resources. Tested for years under adverse network conditions, Telescript is fast. Telescript distributes processing from the server to the local PC workstations, minimizing traffic that can slow down the network. When your call center expands, you can rely on Telescript to keep it operating efficiently.

Technological Edge – Telescript, now in its fifth generation, is a leading-edge product that will propel your call center into the future. Digisoft’s dedicated technical staff keeps apprised of the latest innovations in contact centers and computer telephony technology, and incorporates that technology into each new Telescript release.

Integrates with What You Have – Telescript will become the hub or your call center, designed to bring your most useful applications and call center resources to your agents’ fingertips. Rather than disrupting your company’s flow by altering the manner in which you operate, you can continue to utilize your current methods of reporting or database management. Whether it is FoxPro, Access, Oracle, SQL or others, Telescript can utilize your databases, word processing documents, graphics and programs, seamlessly incorporating them into your campaign.

We Listen to You – Because we listen to and act upon the needs and suggestions of our customers, Telescript is constantly improving. The annual user group conference, for example, serves as a discussion forum for features in future releases.

For more information about Digisoft and the call center software, CRM solutions, and predictive dialers we provide, please call us at 866-338-0678, fill out our contact form, or email us at sales@touchstar.com.

Digisoft (a TouchStar Software company)
9 East 40th Street • New York, NY 10016
Phone: 866-338-0678 • Fax: 303-338-5236

Telescript