Predictive dialers support and maintenance plan

Predictive Dialers Support & Maintenance Plan

Digisoft's Predictive Dialers Support and Maintenance Plan includes:

All regular software updates at no additional charge. This includes Digisoft predictive interface updates and Calltrol software updates. (We make no representations on whether and how often Calltrol releases software updates). No PSI updates are available.

Telephone technical support on dialer issues during the hours designated in the Customer's standard Support/Maintenance plan.

Answer email with technical questions.

Dial-up into Customer's network to diagnose problems.

Perform remedial actions to correct problems in the software. Digisoft reserves the right to include non-critical remedial actions in forthcoming releases.

Preserve the confidentiality of Customer's system data.

Digisoft provides maintenance only for the current released version of Telescript and Calltrol/PSI software.

On-site work is not included.

Hardware Issues

New Dialogic cards include a 12-month warranty replacement program. During the first 12 months, after a Digisoft support representative finds that a Dialogic card is defective, Digisoft will arrange to order a replacement Dialogic card. Simultaneously, the Customer is responsible to ship the defective card to Digisoft. Customer is responsible for all shipping charges and for the cost of the new card if the defective card is not received within one week of replacement.

Between 12 and 24 months after purchase, Dialogic cards are warranted for repair, but not for replacement. Accordingly, after a Digisoft support representative finds that a Dialogic card is defective, Customer must either ship out the defective card and wait for repair, or order a new card and send out the defective card to be repaired and used as a spare.

The Plan does not include any on-site installation or support. If the Customer desires on-site problem diagnosis or Dialer work, then Customer is responsible for all travel expenses plus a per day fee. Should the Customer desire on-site work, Digisoft will use its best efforts to schedule a support representative, subject to prior scheduling commitments. Note: Digisoft does not support customer installation of predictive hardware, and any customer work on the Dialer voids the dialer warranty.

Customer is responsible for all shipping charges of defective and replacement parts.

Customer obligations

Purchase a modem or Internet access and make available a copy of PC Anywhere or provide GotoMyPC or Remote XP access software for Digisoft's remote access to the Dialer.

Maintain a valid software license and maintain the requisite level of expertise in Telescript through an initial training and ongoing training of new personnel. If trained personnel leave, it is the Customer's obligation to obtain training for replacement personnel.

For more information about our call center software and the technical support we provide, please call the Technical Support Department at 866-338-0679 or email at sales@touchstar.com.

Digisoft (a TouchStar Software company)
9 East 40th Street • New York, NY 10016
Phone: 866-338-0678 • Fax: 303-338-5236

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