Call center support options

All of our call center support and and maintenance plans include technical support during business hours. Please review the call center support options below and select the plan that best suits your business.

Plan:	Regular Plan	Predictive Plan	Deluxe plan
Includes:	Support during regular business hours After hours support fee	Support during regular business hours After hours support fee Predictive support	Support during regular business hours After hours support fee Predictive support 24/7 support
Business Hours :	9 AM - 6 PM (EST)	9 AM - 6 PM (EST)	9 AM - 6 PM (EST)
Weekdays:	6 PM - 11 PM (EST)	6 PM - 11 PM (EST)	6 PM - 11 PM (EST)
After hours:	Guaranteed callback	Guaranteed callback	Guaranteed callback
Weekends:	12 PM - 6 PM (EST)	12 PM - 6 PM (EST)	12 PM - 6 PM (EST)
Off hours:	Emergency support available	Emergency support available	Limited number of incidents are included

Maintenance does not apply to new products or modules not yet offered by Digisoft. It applies only to the products and modules that were purchased. For complete information please speak to a Digisoft sales representative.

Technical support will be closed the following dates in 2004: Dec. 24 and Dec. 31.

For more information about our call center software and the technical support we provide, please call the Technical Support Department at 866-338-0679 or email at sales@touchstar.com.

Digisoft (a TouchStar Software company)
9 East 40th Street • New York, NY 10016
Phone: 866-338-0678 • Fax: 303-338-5236

Developing call center software, CRM solutions, telemarketing software and predictive dialers for more than a decade.