Call center support information

Digisoft prides itself on the quality of the support that it provides for its products. We back our software 100%.

When you subscribe to a Telescript maintenance support plan from Digisoft, you will receive both new software releases/upgrades and full software support for one year.

Digisoft call center support
Customer responsibilities
Call center plans

Digisoft call center support

Digisoft will:

Provide all regular software updates at no additional charge.
Provide telephone technical support during the designated hours.
Answer emails with technical questions.
Dialup into Customer’s network to diagnose problems.
Perform remedial actions to correct problems in the software. Digisoft reserves the right to include non-critical remedial actions in forthcoming releases.
Preserve the confidentiality of customer’s system and data.
Not include project/script creation, design or development services as part of technical support. They are part of our billable consulting services.

Customer will:

Purchase a modem or provide Internet access and make available a copy of PC Anywhere or GotoMyPC or remote XP software for Digisoft’s remote access.
Select the appropriate support plan and pay Digisoft support/maintenance fees on an annual basis.
Maintain a valid software license and maintain the requisite level of expertise in Telescript through an initial training and ongoing training of new personnel. If trained personnel leave, it is the customer's obligation to obtain training for replacements.

Call center plans

Short intro about call center plans goes here.

Plan:	Regular Plan	Predictive Plan	Deluxe plan
Includes:	Support during regular business hours After hours support fee	Support during regular business hours After hours support fee Predictive support	Support during regular business hours After hours support fee Predictive support 24/7 support
Business Hours :	9 AM - 6 PM (EST)	9 AM - 6 PM (EST)	9 AM - 6 PM (EST)
Weekdays:	6 PM - 11 PM (EST)	6 PM - 11 PM (EST)	6 PM - 11 PM (EST)
After hours:	Guaranteed callback	Guaranteed callback	Guaranteed callback
Weekends:	12 PM - 6 PM (EST)	12 PM - 6 PM (EST)	12 PM - 6 PM (EST)
Off hours:	Emergency support available	Emergency support available	Limited number of incidents are included

Maintenance does not apply to new products or modules not yet offered by Digisoft. It applies only to the products and modules that were purchased. For complete information please speak to a Digisoft sales representative.

Technical support will be closed the following dates in 2004: Sept. 6, Nov. 25-26.

For more information about our call center software and the technical support we provide, please call the Technical Support Department at 866-338-0679 or email at sales@touchstar.com.

Digisoft (a TouchStar Software company)
9 East 40th Street • New York, NY 10016
Phone: 866-338-0678 • Fax: 303-338-5236

Developing call center software, CRM solutions, telemarketing software and predictive dialers for more than a decade.