Call center software support

Call Center Support Information

Digisoft is dedicated to setting and maintaining the highest level of customer support standards. For more than twenty years, Digisoft has effectively managed complex product integration campaigns and has successfully supported more than six hundred global clients. Through a highly trained staff of technical analysts, Digisoft's support team has received accolades from organizations large and small as well as domestic and international. With more than fifteen industry-bestowed awards, product performance plays a vital role in the continued development of Telescript.

Digisoft strives to provide excellence in a timely, professional and courteous manner. Our highly trained and knowledgeable staff consistently seeks to add value to our customers by meeting their expectations and maximizing interactions. We aim to engage customers in discussion about how to improve our service levels and display our commitment to upholding professional standards.

Meeting client expectations is paramount to overall corporate success. Digisoft wins by building and maintaining customer relationships and the client wins by achieving and realizing a high level of productivity and satisfaction.

We continually monitor our performance to realize improvements in all areas of the organization. Client feedback is an important facet of corporate development and we try to incorporate your ideas into new program planning. Our maintenance agreement provides yearly software upgrades that deliver the value you demand. In our most recent release, Digisoft provided free FTC compliant software to every client with a current Support & Maintenance contract.

Digisoft places a high value on customer satisfaction. If the product or service has not met your expectations we want to know why. We take complaints seriously and aim to treat each client with respect and to respond to inquiries in an efficient, timely fashion. Employees are empowered to take ownership of issues and to follow through on promises. Our support group is trained to explain technical concepts in basic terms anyone can understand and to inform you of your options. They possess creative problem solving skills and are proactive in their approach to providing solutions.

Digisoft's focus is to provide customized call center solutions for global businesses and organizations. Companies such as GE Capital, Ramada and AAA currently utilize Telescript to cultivate, develop and maintain profitable client relationships. Digisoft currently supports over 600 call centers and 14,000 agents worldwide.

For more information about our call center software and the technical support we provide, please call the Technical Support Department at 866-338-0679 or email at sales@touchstar.com.

Digisoft (a TouchStar Software company)
9 East 40th Street • New York, NY 10016
Phone: 866-338-0678 • Fax: 303-338-5236

Telescript call center software

GE Capital chooses Digisoft's Telescript call center solution

AAA Arizona chooses Digisoft's Telescript call center solution

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